The UNBROKEN book / Questions along the way
FAQ.
Every story has questions. Here is everything you need to know about orders, shipping, sizing and your membership. Still stuck? Reach out and we will get back to you.
Contact usOrders & shipping
How long until my order arrives?
Orders are usually processed within 1 business day, excluding weekends and holidays. Available shipping methods and estimated delivery times are shown at checkout. You will get a tracking link by email as soon as your order ships.
How much is shipping?
Free standard shipping is applied automatically on orders over $75. Below that, shipping is calculated at checkout based on your address and the method you choose.
Where do you ship?
Right now we ship within the United States.
Returns & exchanges
Can I return or exchange my order?
Return eligibility depends on the item. Contact us before sending anything back and we will walk you through your options. Accepted returns must be unworn, with tags and in original packaging. Return shipping for change-of-mind returns is on you.
My item arrived damaged or wrong. What now?
Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us right away with your order number and a photo, and we will make it right.
Can I change or cancel my order?
Contact us as soon as possible. We may be able to make changes before your order ships, but once it is in transit we cannot modify it.
Sizing & care
How do your pieces fit?
Most pieces are unisex with a relaxed fit. Every product page has a size guide with exact measurements. Between sizes? Size up for an oversized look.
How should I wash my UNBROKEN gear?
Wash inside out on cold, tumble dry low or hang dry, and do not iron directly on the print. It keeps the print sharp for longer.
Will my item look like the photos?
We work hard to show colors accurately, but screens vary, so the color of your piece may look slightly different in person.
Membership & rewards
How does UNBROKEN membership work?
Create an account and you are in. Every $1 you spend earns 1 point, and 100 points gets you $5 off. Your status grows as you shop: Rising from day one, Disciplined at $100 spent, Unbroken at $300 and Legend at $600.
How do I use my points?
Once you have 100 points, redeem them for $5 off your next order. Sign in to your account so your points are tracked on every purchase.
Do you have a first-order discount?
Yes. Join the movement with your email and use code WELCOME10 for 10% off your first order.